By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages or make derivative versions. The app itself, and all the trademarks, copyright, database rights, and other intellectual property rights related to it, still belong to Monkify.

Team Monkify is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The Monkify app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We, therefore, recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Monkify app won’t work properly or at all.

The app does use third-party services that declare their own Terms and Conditions.

You should be aware that there are certain things that Monkify will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but Monkify cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third-party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Monkify cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Monkify cannot accept responsibility.

With respect to Monkify’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Monkify accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android & iOS – the requirements for both systems(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Monkify does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate your use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2022-12-01.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at contact@monkify.app.

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CANCELLATION, REFUND, SHIPPING, AND DELIVERY POLICY

Effective Date: 01 Jan 2025

Last Updated: 01 Jan 2025

This document outlines the policies for cancellations, refunds, shipping, and delivery applicable to purchases made through our website and mobile application. By using our services, you agree to the terms mentioned below.

1. CANCELLATION AND REFUND POLICY

1.1 Cancellations by Customers

• Customers can cancel their subscriptions at any time through their account settings. However, the cancellation will be effective at the end of the current billing cycle.
• Once a digital product (e.g., meditation course, streaming content) is accessed, it cannot be canceled or refunded unless stated otherwise.

 

1.2 Cancellations by Us

We reserve the right to cancel any order or subscription in the following cases:

• Technical errors or unforeseen circumstances prevent us from delivering the service.
• Violation of our Terms of Service or Community Guidelines.
• Regulatory or legal requirements that restrict the availability of our services in a particular region.

In such cases, we will offer a full refund or an alternative arrangement.

1.3 Refund Policy

Refunds are processed based on the nature of the service purchased:

1.3.1 Digital Products & Subscription-Based Services

• No refunds will be issued for partially used or unused subscription periods.
• If access has been granted to a purchased media/ streaming content, it is considered non-refundable.

1.3.2 Duplicate Transactions & Payment Errors

• In case of duplicate payments or accidental charges, customers can request a refund within 7 days of the transaction.
• Customers must provide proof of the duplicate charge to initiate a refund request.

1.3.3 Processing Time for Refunds

Refunds will be processed within 5-10 business days, depending on the original payment method:

Payment Method	Refund Processing Time
Credit/Debit Card, UPI	5-7 Business Days
Net Banking	7-10 Business Days
Wallet Transactions	3-5 Business Days

We are not responsible for delays caused by banks or payment gateways.

2. SHIPPING AND DELIVERY POLICY

As we primarily provide digital products and services, no physical shipping is involved. However, we have outlined the delivery mechanisms for our services below:

2.1 Digital Product Access

• Customers will receive instant access to purchased meditation courses and streaming content upon successful payment.
• If access is delayed due to technical issues, please contact our support team.

2.2 Technical Issues & Non-Delivery

• If a customer does not receive access within the promised timeframe, they must report the issue within 24 hours.
• We will attempt to resolve the issue within 48 hours. If unresolved, a full refund may be provided.

2.3 System Requirements & User Responsibility

• It is the customer’s responsibility to ensure their device meets the necessary system requirements for streaming content.
• We do not offer refunds for access issues caused by poor internet connection, device incompatibility, or third-party restrictions.

3. CONTACT INFORMATION

For any cancellation, refund, or delivery-related queries, please contact us:

Email: contact@monkify.app

  Website: https://monkify.app/

Address: LNHO, 7 K M Munshi Marg, Chowpatty, Mumbai, Maharashtra- 400007, India

Our customer support team is available Monday to Friday, from 10 AM to 6 PM to assist you.